Processing andDelivery Guidelines

Thank you for shopping at Kiss & Kids.

Processing Guidelines

  1. a) All products on the site are subject to availability and payment being received before the order is processed.
  2. b) We will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.

3. Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out

4. My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

5. Do you provide tracking information?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking information within 5 days, please contact us.

6. How can my shipping go through customs?

Kiss & Kids is not responsible for custom fees once the items have been shipped. By buying or purchasing our products, you agree some packages may be shipped to you and may get custom fees when they arrive to your country.

7. How long does shipping take?

We try our best to ship products to our customers soon as possible.  Please note that shipping times may vary depending on your country or location. Below is our estimated time:

Location:                                                                                  * Estimated Shipping Time

United State Customers:                                                         10-20 Business days

Canada & Europe:                                                                    10-20 Business days

Australia, New Zealand:                                                          10-30 Business days

Mexico, Central America, South America:                           15-30 Business days

 

*This doesn’t include our 2-5 day processing time.